Is Consumer Quality Management for you?
How can CQM help a student’s career?
“Students leave our area of study with a better understanding of quality as it relates to their respective fields. They have the skills to research a problem, address the problem and propose resolutions with their new knowledge base,” McMath said. “Additionally students gain skills related to management through leadership, service and conflict courses. Those with years of management experience can opt for electives in interactive technology and security.”
William Katz, a student in the program, added, “The skills that I gained were leadership-centric. Specifically, I gained a better understanding of quantifiable leadership principles, varied management systems, and how to effectively manage conflict in an organizational workplace environment.”
Another student, Keri Talley, said, “This program has helped me to view the workplace differently. It has taught me to bring people and systems together in order to develop communication in the workplace and create a staff that is willing to learn.”
While other students like Lance Greene feel that they become both better managers and better leaders. Greene said, "In the management realm, understanding continuous improvement and analysis has improved my functionality, capabilities and processes. I also found that I have become a more effective leader, communicator and advocate for my employees."
What makes this area of study different from other CQM programs?
“Our CQM area of study is not focused or based in engineering but in quality as it applies to the workplace,” McMath said. “We approach quality management from a global or generalized perspective. In addition to the core quality courses, the Consumer Quality Management area of study includes content in leadership, conflict management and interactive technology.”
Talley added, “This is a different type of management program as it does not focus solely on operations management. It focuses on employee leadership and building a stronger staff to advance the company. In addition, it teaches interpersonal communication skills, emphasizes big picture thinking, and develops analytical skills that are used daily. It’s proactive, not reactive.”
Greene said, "The knowledge expansion and experience to develop improved performance, skills, and analytical ability make this program stand out. This was an intense program, but the faculty were available, understanding, and flexible to meet student needs and their talents are unmatched. What a great experience!"
“This is The University of Alabama. Alabama equals respect. Alabama’s CQM program was highly rated, and having completed the program I am in total agreement. The post-graduation support is exceptional. While completing this program, even though online, you’re welcomed into the Alabama family. I’m proud to be an alumni of and an advocate for The University of Alabama. Roll Tide!” said 2015 graduate Luke Becker.