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Overview - Graduate Certificate in Consumer Conflict Management, Negotiation and Mediation

Mediators

Program at a Glance

Delivery Format - Online

Number of Credit Hours - 15

Tuition per Hour - $375

Application Deadline - Applications accepted year round

Other Program Specifics - May apply all 15 credit hours of graduate certificate coursework toward the Master of Science in HES (General Studies)

Programs, courses and tuition subject to change.

With growing workplace diversity, the ability to successfully navigate conflict in the office has never been more important.

Set yourself apart from your peers with this 15-hour online graduate certificate in Consumer Conflict Management, Negotiation, & Mediation. This program will help you develop skills to eliminate common sources of conflict and teach you to create a more peaceful workplace environment. 

Students are provided with the tools to manage, resolve, negotiate and mediate conflict and to develop intrapersonal and interpersonal skills that can help them both inside and outside the classroom. You will learn to communicate with unique and diverse individuals and groups. The courses in this program will actively engage you in self-exploration regarding issues of perception, bigotry, bias, values, beliefs, differences and culture.

Courses for this program are offered completely online in order to accommodate working adults, and they are taught by the same faculty who teach on campus at UA. Upon successful completion of the graduate certificate in Consumer Conflict Management, Negotiation, & Mediation, you should be able to:

  • Apply general conflict management, negotiation and mediation strategies to work functions, especially on the supervisory level
  • Demonstrate effective conflict resolution skills and understanding of ethics involving general and specific workplace issues
  • Evaluate organizational culture for effective conflict management, negotiation and mediation to increase productivity and improve performance
  • Design and implement effective training in conflict management, negotiation and mediation
  • Demonstrate creative problem solving concerning conflict management, negotiation and mediation issues in the workplace

For more information about this program, fill out the form below.

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