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Curriculum - Graduate Certificate in Consumer Conflict Management, Negotiation and Mediation

The required (3 credit hour) courses for the certificate are as follows:

  • CSM 525 Consumer Conflict Mediation, Management, & Negotiation: Explore the history, nomenclature, strategies and approaches to conflict mediation
  • CSM 527 Consumer Conflict Mediation, Management, & Negotiation I: Explore the fundamentals of workplace law as a means of mediating, managing and negotiating conflict in the workplace
  • CSM 528 Consumer Conflict Mediation, Management, & Negotiation II: Students learn to expand their understanding of human difference on the ability to work through conflict situations
  • CSM 559 Techniques of Counseling in Consumer Sciences: Students are introduced to basic interactional interview strategies and skills
  • CSM 586 Consumer Conflict Mediation, Management, & Negotiation III: Students survey both the theory and the practice of employee/consumer assistance programs and are trained to develop a Best Alternative to a Negotiated Agreement (BATNA)

Master's Degree Option

You may apply all 15 hours of coursework from the graduate certificate in Consumer Conflict Mediation, Negotiation, & Management toward the Master of Science degree in Human Environmental Sciences (General Studies). To complete the master course of study, you would need to take only 9 additional hours of coursework from the area of Consumer Conflict Mediation, Management, & Negotiation in addition to 3 hours of Research Methods and 3 hours of Practicum/Capstone Experience for a total of 30 hours.

Please note that courses are subject to change.