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Curriculum - Graduate Certificate in Consumer Conflict Management, Negotiation and Mediation

The required (3 credit hour) courses for the certificate are as follows:

  • CSM 525 Consumer Conflict Mediation, Management and Negotiation: Explore the history, nomenclature, strategies and approaches to conflict mediation
  • CSM 527 Consumer Conflict Mediation, Management and Negotiation I: Explore the fundamentals of workplace law as a means of mediating, managing and negotiating conflict in the workplace
  • CSM 528 Consumer Conflict Mediation, Management and Negotiation II: Students learn to expand their understanding of human difference on the ability to work through conflict situations
  • CSM 559 Techniques of Counseling in Consumer Sciences: Students are introduced to basic interactional interview strategies and skills
  • CSM 586 Consumer Conflict Mediation, Management and Negotiation III: Students survey both the theory and the practice of employee/consumer assistance programs and are trained to develop a Best Alternative to a Negotiated Agreement (BATNA)

Master's Degree Option

You may apply all 15 hours of coursework from the graduate certificate in Consumer Conflict Mediation, Negotiation and Mediation toward the Master of Science degree in Human Environmental Sciences (General Studies). To complete the master course of study, you would need to take only 9 additional hours of coursework from the area of Consumer Conflict Mediation, Management and Negotiation in addition to 3 hours of Research Methods and 3 hours of Practicum/Capstone Experience for a total of 30 hours.

Please note that courses are subject to change.