Graduate Certificate in Consumer Conflict Mediation

This 15-hour graduate Certificate in Consumer Conflict Management, Negotiation, and Mediation provides in training as an entry to many career paths and settings. Conflict management teaches skills in communication, problem solving, and working with diversity.

The Certificate in Conflict Management, Negotiation, and Mediation provides students with the tools to manage, resolve, negotiate, and mediate conflict and to develop intrapersonal and interpersonal skills for living and earning. Business, government, and community agencies value these skills to increase productivity and to maximize a positive workplace climate. The ability to creatively manage conflict is a skill that most employers value.  Resolving conflict involves learning to communicate about interpersonal issues with unique and diverse individuals and groups. Conflict management training actively engages the student in self-exploration regarding issues of perception, bigotry, bias, values, beliefs, differences, and culture.

Upon successful completion of the Graduate Certificate in Consumer Conflict Mediation, Negotiation, and Management, the student will be able to:

  • Apply general conflict management, negotiation, and mediation strategies to work functions, especially on the supervisory level.
  • Demonstrate understanding of ethics in the practice of conflict management, negotiation, and mediation.
  • Evaluate organizational culture for effective conflict management, negotiation, and mediation to increase productivity and improve performance.
  • Design and implement effective training in conflict management, negotiation, and mediation.
  • Demonstrate creative problem solving concerning conflict management, negotiation, and mediation issues in the workplace.
  • Demonstrate effective conflict resolution skills involving general and specific workplace issues.